Warranty information listed in the catalog refers to warranties provided by the original manufacturer, extensions of the manufacturer's warranty provided by USCargotools ("USC"), and an overall 1 year part replacement warranty (provided by USC) that covers every product we sell. The original manufacturer's warranty takes precedence. USC's warranty coverage is either a supplement to the manufacturer's warranty, or a stand alone warranty when the manufacturer does not provide one. Each item's warranty is subject to individual terms and conditions. Where USC's extended warranty applies, the manufacturer's original terms and conditions remain in effect. Shipping is not included in warranty replacement services.
Your 100% satisfaction is our goal. Therefore, if you are unsatisfied with your purchase when it arrives please contact us as soon as possible. We will make a good faith effort to correct the situation to your satisfaction.
If your order is not correct, please contact us immediately If the problem is due to an error on our part, we will correct it at our own expense (including any applicable freight charges).
If the order is correct, and the product is not defective, non-customized items may be returned (freight pre-paid) for credit. Stock items receive full credit (less shipping costs) if returned in a new, re-saleable condition. A manufacturer's restocking fee may apply on some items that are shipped factory direct. Items must be returned in the original (reusable) packaging, within 14 days. If items require new packaging before resale, those costs will be deducted from the credit.
Return of used items: We do not refurbish used merchandise for re-sale as new products. In order to protect against the exploitation of our return policy, items that we determine (at our sole discretion) have been used and/or are no longer resalable as new, will receive credit from 0 to 50% of the original sales price.
If a product is found to be defective within the manufacturers specified warranty period, you may either contact us, or the manufacturer for warranty service in accordance with the applicable warrantee policy.
Please contact us prior to initiating any return. A return authorization must accompany all returned merchandise. Credits will be issued promptly (less freight costs, and any applicable restocking fees). Unauthorized, "freight collect" returns will not be accepted.
US Cargo Tools specializes in professional material handling equipment for shipping, receiving, trucking, distribution, and route delivery operations. The website features industrial quality pallet scales, pallet jacks, platform trucks, hand trucks, warehouse trucks, and other equipment for the freight handling and logistics industry. All "Cargotools" are designed, manufactured, and proven to withstand the daily rigors of the industrial supply chain. We are located in Central New Jersey, midway between New York, & Philadelphia.